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Check whether the EU manufacturer-repair route may apply and prepare the next request.
The repair directive covers specific goods with EU repairability requirements. It does not make every product repairable under a manufacturer duty.
If the seller is still responsible under the legal guarantee, start with the seller. The separate manufacturer-repair duty applies only to covered goods after seller liability ends.
No. The seller's legal-guarantee remedies remain separate and may be the first route.
Check its exact model and the applicable EU ecodesign rules before relying on the manufacturer route.
Suggested route
Complete the product details and route questions to see a request draft.